Dana Smith

Certified Master Facilitator

Dana Smith’s primary training goal is that everyone she trains leaves feeling empowered, knowing that they now have the skills necessary to do their jobs. Her secret is tailoring each training session to optimize individual and group strengths. A class is made up of individuals, each coming to the table with a unique skill set and specific need for their job, making tailored training key. After 18 years as a trainer and Director of Training at a leading public school system, Dana has trained everyone from the Superintendent of Schools to the Cafeteria Ladies. She is an engaging presenter, known for her relaxed and empowering teaching style.

Dana’s background is as a technology trainer. She began her professional development career teaching teachers how to teach with computers, and moved to training employees to use complex technical business systems within the school district. She understands how challenging it can be for individuals to adopt new ways of thinking and having their jobs change as the result of the introduction of new systems. Dana has led Change Management teams that map out how to implement those changes across school district levels, ensuring thousands of users with unique system needs were taken care of during the transition.

Dana is currently a training and technology management consultant. Her work focuses on designing training programs, developing self-paced and facilitated online courses, creating print and video screencast training materials, change management, and performance consulting.

As a Certified Master Facilitator with the Training Clinic, Dana has worked with numerous clients across a broad spectrum of industries. Some of these clients include:

• International Finance Corp.
• Kronos
• Booz Allen Hamilton
• Johns Hopkins
• BioReliance
• World Bank
• CSRA
• Eli Lilly
• Salve Regina University
• University of MD at Baltimore

Background Information:

Education:

• BA, French Area Studies, Eckerd College, St. Petersburg FL
• MAT, Museum Education, George Washington University, Washington DC

Certifications:

• The Training Clinic: Total Trainer, e-Facilitation, Performance Consulting
• Online Course Facilitation
• Online Course Design
• ITIL Expert
• Service Support Manager
• Knowledge Centered Support

Affiliations – Past or Current:

• ASTD

Years of Experience: 25+

Conference Presentations:

• Educational Technology Leadership Conferences (VA DOE)
• HDI
• National School Board Association
• Technology for Learning Symposia
• VSTE