Carolyn Balling

Certified Master Facilitator

Carolyn S. Balling focuses her training and consulting energy on ensuring that delivered training fits the audience and their needs, and that it sticks and transfers to the job. Her areas of specialty include skills needed by trainers (intentional as well as accidental and occasional trainers), those who make presentations, and people involved in getting results through others.

Carolyn’s experience as an internal trainer includes:

  • Building and focusing the training function at E-LOAN, an online lender that started in--and survived--the era
  • Starting and staffing the one-person Training and Development department for Collagen Corporation, a biomedical firm in Silicon Valley
  • Establishing and managing the HRD function for AMEX Life Assurance Company (a subsidiary of American Express)
  • Managing Training and Development for Industrial Indemnity (a property-casualty insurance services firm), Sutro & Co. stock brokerage, and Napa-Solano Girl Scout Council.

She started her training career in Bozeman, Montana, designing and delivering programs for adult volunteers in Big Sky Girl Scout Council.

Most recently she was behind-the-scenes of training, planning over 100 educational programs and curriculum for a San Francisco-based, non-profit membership association for HR professionals.

Carolyn is a frequent presenter at national training conferences (sponsored by Training Magazine, corporations and trade associations), and local training organizations. Described as "a great combination of witty and knowledgeable", she is well-known for her lively, informative, energetic sessions. She is the author of "Fit to Train--how to succeed at training delivery (without really tiring)", (Lakewood 1997). In addition, she contributed to Managing the Small Training Staff, edited by Carol McCoy (ASTD, 1998) and both the 1999 through 2003 editions of the Training and Performance Sourcebook, edited by Mel Silberman (McGraw-Hill).

Previously she has been an instructor in the University of California Berkeley Extension's Training and HRD Certificate Program, and chaired the Advisory Committee for that program. She has served as a national volunteer trainer for Girl Scouts USA, on the board of the Golden Gate Chapter of the American Society for Training and Development, and on the Advisory Board for Lakewood Conference's "Training Directors Forum." Away from the world of training, Carolyn coaches marathon walkers for the Leukemia and Lymphoma Society’s Team in Training program and competes in marathons herself.

Carolyn holds degrees from the University of California, Berkeley (B.A., Social Developmental Psychology) and California State University, Hayward (M.S., Education). When not on the freeway or working, she lives with her husband in the Oakland hills.

Carolyn S. Balling, M.S., is a San Francisco area consultant whose training career stretches two decades back into the previous century. Along the way she has assessed numerous training and performance needs, designed, delivered and evaluated training programs internally and externally for industries ranging from non-profits to stock brokerages, and has managed training functions. Favorite audiences include people developing their own training skills and management employees seeking skills to help present effectively and do their jobs better.

  • Background Information:
  • Education:
  • University of California, Berkeley (BA)
  • California State University, Hayard (MS, Education)
  • Books, Articles Authored:
  • "Fit to Train -- how to succeed at training delivery (without really trying)", Lakewood
  • Managing the Small Training Staff, ASTD
  • Training and Performance Sourcebook (1999-2003) McGraw-Hill
  • Conference Presentations:
  • Training Magazine's Conferences (numerous years)
  • Affiliations – Past or Current:
  • ASTD
  • Years of Experience:
  • 25+ years
  • Training Clinic Master Instructor since:
  • 2000