Certified Technical Training Specialist (CTTS)

Need to keep up with the rigor of developing and facilitating technical training? Look no further!

This five-day workshop is for the trainer, subject matter expert or instructor who develops and/or presents training programs. The content and methods are appropriate for classroom instruction as well as on the job and virtual training and are suited to training employees and customers. Our signature CTTS Certificate is divided into four parts:

  1. Classroom Training
  2. CTTS Written Test
  3. Design Plan Review
  4. Video Recorded Session and Critique

Workshop Objectives

  • Assess training and non-training issues as well as performance gaps.
  • Use a systematic method to easily design a training program.
  • Use adult learning techniques to improve retention and reduce participant resistance.
  • Write realistic training objectives that drive your instructional design.
  • Select the best learning experience to train learners.
  • Pace methods to maintain high energy and active learning by the participants.
  • Develop effective training activities, handouts, lesson plans and job aids.
  • Identify strengths and opportunities for improvement in your instruction style
  • Involve the learner using a variety of tools and techniques to maintain high energy and active learning
  • Ask powerful questions to facilitate learning
  • Structure demonstrations with skill practice to minimize risk
  • Handle difficult participant situations with ease

After this workshop you will have the tools, techniques and practice to take your technical training from a point and click nightmare to brain tantalizing experience!

Workshop Content

Part 1: Classroom Training

Pre-workshop assignment: Identify what courses or modules are going to be re-designed by each individual attending the workshop. Bring a description, outline and objectives, and existing materials for this course, along with the client need being met through this training. For groups larger than 10-12, participants may be organized into design teams.

  • Review workshop content and objectives
  • Set personal objectives for this session
  • Sort training and non-training issues: Is training the answer?
  • Develop a partnership with management and learners

Unit 1: Help Adults Learn

  • Teach a five-minute lesson to a partner
  • Evaluate ten aspects of your instructional style
  • Use eighteen adult learning concepts to enhance learning
  • How to build retention
  • Identify three styles of learning
  • Relate your training style to adult learners by using five adult learning steps
  • Analyze questions to process learning through five adult learning steps
  • Complete a Trainer Style inventory
  • Relate your training style to adult learners – flex your style to be more effective

Unit 2: Plan for Training

  • Review the three phases of design
  • Define what training can accomplish
  • Decide what you need to know about learners to be effective
  • Apply a model illustrating consciousness and competence
  • Break down a task into teachable parts
  • Write realistic instructional objectives
  • Map objectives to the appropriate level of learning

Unit 3: Organize and Plan Materials Development

  • Examine the anatomy of a module
  • Select the right methods: match to objectives
  • Identify effective technical training methods for recall and application
  • Sequence methods appropriately
  • Decide how much training and practice is needed to learn a skill
  • Use a copyrighted tool to pace methods to avoid boredom
  • Develop activities and exercises that build retention
  • Examine tips for writing demonstrations with skill practice and case studies, information searches, interviews, games, role plays, self-assessments
  • Apply a comprehensive guide to develop activities and exercises
  • Craft trainee materials that work
  • Create programmed notes, job aids and checklists
  • Use a fifteen-point checklist to develop complete handouts
  • Determine when to develop three types of lesson plans
  • Write lesson plans for others to use easily
  • Use a lesson plan checklist

Unit 4: Training Methods to Facilitate Adult Learning

  • Make those butterflies work for you!
  • Practice five effective delivery techniques
  • Get off to a good start
  • Set the climate to reduce risk of learning
  • Increase participation during lectures
  • Use small groups effectively
  • Discover how to get the most from a discussion to enhance learning and reach a goal
  • Identify four types of questions to increase interaction
  • Effectively use basic and follow-up questions to direct learning
  • Ask better questions using a six step approach
  • Paraphrase for better understanding
  • Give effective feedback
  • Conduct effective demonstration with skill practice
  • Apply four problem learner strategies in case studies
  • Use audio-visual support to enhance learning

Unit 5: Evaluate the Results of Training

  • Identify four levels of evaluation
  • Assess learner reaction
  • Evaluate learning in the classroom
  • Determine if new skills are used back on the job
  • Use benefits to show bottom-line results

A certificate of attendance is provided for the four-day classroom workshop.

Part 2: CTTS Written Test

The completed course work qualifies participants to take a multiple-part test to work toward a designation of Certified Technical Training Specialist (CTTS). The course work completed includes attending a custom version for four days of training shown in the content outline above. Written tests ought to be completed within two weeks following the classroom training.

There are two tests to complete: a written test and a performance test/videotape.

The written test is in two parts: up to 50 objective questions and five essay questions. Directions to complete each part of the test are before each section.


Participants may use materials received at the workshop to help complete the test answers individually. This is an “open book” test and will be conducted on the afternoon of the fourth day of training. After completing the test, participants return the answer sheet and typed essay questions to The Training Clinic.

Part 3: Design Plan Review

During the workshop, participants (or design teams) will revise a course/module using the template provided by The Training Clinic. Following the four days of classroom training, each participant (or team) will finish his//their Design Plan. A list of the Design Plan contents is below.

On day five, participants present a design review of the lesson they have worked on, receiving feedback from peers and the instructor. Practice is in small groups of no more than twelve participants, each working with a Training Clinic Instructor. Detailed coaching and feedback from the instructor ensures appropriate application of concepts and skills and expands the learning.

Part 4: Video Recorded Session and Critique

The final step in completing the requirements to earn the CTTS designation is to complete a videotape of an interactive classroom lesson that demonstrates the five steps of adult learning. The videotaped lesson needs to be at least 30 minutes and no more than 45 minutes.

When the videotaped presentation is complete and sent to The Training Clinic following the workshop, The Training Clinic’s instructor will critique each participant’s videotape and provide detailed written feedback.

A Certificate plaque is provided with the CTTS designation. Four CEUs are offered with this certificate. Ten contact hours equal one continuing education credit.