Certified Training Coordinator (CTC)

The fabric of the Training Coordinator’s role has changed dramatically over the past several years from one of administrator, record keeper and scheduler to someone who is interviewing vendors, training SMEs and, yes, even conducting and designing training!

Be prepared to handle this highly demanding role and do it with a performance consulting base.

  • Assess your own competencies in the training coordinator position
  • Develop an internal consulting approach to your role as coordinator
  • Contract for results, not just training activities
  • Diagnose performance problems and identify training needs Monitor a training budget
  • Coach and develop subject matter experts as trainers
  • Market your training programs for maximum attendance
  • Learn and secrets of success from other coordinators
  • Use practical checklists to make your job easier

This workshop requires successful completion of a performance component for a participant to earn certification.

After this workshop you will be armed with the tools, skills and insight to be the “glue” of your training department!

Workshop Content:

  • Workshop introduction and objectives
  • Set personal objectives for the session

Unit 1: Training Coordinator's Role in the Organization

  • Measure yourself against eighteen training coordinator competencies
  • Define your key roles and responsibilities
  • Customize your job description as a training coordinator

Unit 2: Transition to an Internal Consulting Approach

  • Assess where your organization is in the life cycle of a training function
  • Develop partnerships with management
  • Identify who is the client
  • Define internal consulting roles and skills
  • Examine the consulting continuum
  • Review your internal consulting roles inventory results
  • Identify key internal consulting skills
  • Review the eight-step consulting process

Unit 3: Diagnose Problems and Put a Plan Together

  • Examine formal and informal techniques to analyze performance problems--is training the answer?
  • Identify other barriers impacting performance
  • Be active instead of reactive in meeting training needs
  • Assess training needs
  • Learn guidelines for developing needs assessment instruments
  • Discuss special assessment issues
  • Interpret training needs and wants from assessment data
  • Develop a ten-part performance improvement plan overview
  • Present the performance improvement plan at a feedback meeting
  • Build rapport with line managers and executives
  • Monitor a training budget


Unit 4: Know What Good Training Looks Like!

  • Craft learning objectives to meet the business need
  • Identify twenty adult learning concepts to enhance learning
  • Increase learner retention by using five steps of adult learning
  • Ask key questions to process learning through five adult learning steps

Unit 5: How to Develop and Maintain Training Resources

  • Learn how to establish a corporate library and resource center
  • Review criteria for buying external resources
  • Discuss how to recruit subject matter experts as trainers
  • Coach and develop subject matter experts as trainers
  • Determine if packaged training right for you
  • Analyze how to hire a consultant
  • Share ”brown bag" seminar success stories
  • Examine how to get the most from inexpensive resources

Unit 6: Training Enrollment, Record Keeping and Follow-Up

  • How to market your training programs effectively
  • Review participant registration and confirmation systems
  • Learn how to make record keeping easy: the bare essentials
  • Monitor tuition reimbursement programs
  • Summarize participant evaluations

Unit 7: Training Schedules and Facilities Arrangements

  • Develop practical class schedules
  • Select the site: in-house or renting outside facilities
  • Determine what type of room set-up is required
  • Communicate expectations to hotels/meeting facilities
  • Learn how to trouble-shoot facility problems
  • Apply tips on ordering supplies, audio-visual equipment and refreshments
  • Examine a meeting planner's survival kit