Quality Control of Training

One-day Workshop

Is QUALITY an issue in your training function? Then start with the basics! We’ll help you identify 14 core instructor competencies to evaluate the effectiveness of instructors and SMEs (subject matter experts). We’ll then provide some practical and useful tools to help you diagnose training program deficiencies and develop strategies to improve training. Monitor and evaluate existing training with trend analysis and identify and implement quality improvement measures.

  • Monitor and evaluate existing training programs for quality
  • Maintain training program effectiveness
  • Assess the quality of an instructor's skills
  • Create a performance plan to improve an instructor's skills
  • Use coaching and counseling techniques to improve an instructor's skills

After this workshop you will be able to pinpoint those areas you need to further strengthen in order to get your learning department functioning at peak performance!

Workshop Content:

  • Workshop introduction and objectives
  • Set personal objectives for this session

Unit 1: What is Effective Instruction?

  • Identify 14 core instructor competencies
  • Evaluate current staff performance
  • Coach and develop trainers to eliminate deficiencies
  • Keep up to date with new training skills
  • Workable instructor performance planning
  • How to conduct a 150+ point training department audit
  • How to evaluate on-the-job instruction
  • How to evaluate quality facilitators and subject matter experts (SMEs)

Unit 2: Improving Instructional Technique

  • Evaluate 10 aspects of your training style
  • How to build retention
  • 50-50 training – talking isn’t training
  • Use 18 adult learning concepts to enhance learning
  • Five steps of adult learning
  • Match your training style to adult learning needs of the group

Unit 3: Diagnose Training Program Deficiencies Correctly

  • Is the deficiency a training issue?
  • Did learning take place?
  • How to evaluate the content of training
  • Were the right methods used?
  • What other factors influence successful training?
  • How to design an effective training evaluation instrument

Unit 4: Improving Instructional Design

  • Develop trainee materials that work
  • Develop exercises and activities
  • Create "discovery learning" in your activities
  • Create inventories, skill practice and multi-part exercises
  • How to develop effective case studies
  • Use a 15-point checklist to develop complete handouts

Unit 5: Monitor and Evaluate the Results of Existing Training

  • Evaluate trainee reactions
  • Use trend analysis to evaluate and use feedback from participants
  • How to tell if employees use new skills after training
  • Measure bottom-line results effectively
  • 14 tips to get the most from each training dollar
  • How to measure the cost effectiveness of your training
  • How to measure the cost of training vs. not training

Unit 6: Quality Improvement Measures for Training

  • Are you asking the right feedback questions?
  • What to do if training didn't work
  • How improve your organization's training programs
  • How to involve supervisors to extend the results of training
  • Are improvement measures worth doing?

Click HERE for a no cost proposal.