COACHING AND COUNSELING develops skills to help you effectively deal with deviant, disruptive or negative behavior that may result from an employee's problems that impact work. Successful interviewing and questioning techniques are stressed. Identifying subordinates mistakes, making suggestions, helping employees solve their own problems and guiding them through issues are included.
EFFECTIVE DELEGATION helps identify appropriate tasks to be done by others, methods of selecting the right person for the job while remaining in control. Learn appropriate models to develop others, rather than delegate by dumping undesirable tasks. Use a support person effectively and make the best use of clerical support personnel.
HIRING AND KEEPING GREAT EMPLOYEES helps the manager or supervisor to recruit, screen and select employees. Twelve critical new employee orientation process skills are covered along with how to conduct initial skills training for new employees.
HOW TO BE AN EFFECTIVE MENTOR defines what a mentor is, identifies the five stages of mentor development and develops key mentoring skills.
EFFECTIVE LEADERSHIP helps you judge the effectiveness of your current style. Identify how to improve your effectiveness by expanding your current style range and dealing with different subordinates and situations. Styles explored include ordering, correcting, facilitating, and delegating as approaches to leadership. Learn how to model skills you want to develop in others. There is an additional $85 per person fee for a commercial inventory for this workshop.
MANAGING CHANGE helps identify techniques to successfully implement change. Techniques to help plan and execute change in a five-step model are presented and applied to the participant's situation. Suggestions are given to anticipate, identify and overcome resistance to change in yourself and others.
MOTIVATE AND MANAGE PEOPLE SUCCESSFULLY helps the manager recognize what motivates his/her employees through a job satisfaction inventory. Appropriate recognition systems and techniques are identified and customize for effective use. Motivation techniques are appropriate for marginal and peak performers.
PERFORMANCE APPRAISAL AND GOAL SETTING helps use current tools/forms correctly to fairly measure past performance and set common goals to improve employee performance. Parts of the form, how to observe and rate another's performance objectively are stressed. How to conduct the appraisal interview and write a developmental plan accepted by you and the subordinate. Avoid obstacles to goals.
PROGRESSIVE DISCIPLINE helps the manager identify how to use a progressive system of discipline by laying the groundwork for clear expectations, providing appropriate training, coaching and follow-up. After job standards have been set, suggestions for counseling under-performing employees and documenting inappropriate behavior are stressed.
SELECTION INTERVIEWING demonstrates how to select the best person for the job. Screen applications, questioning techniques and interviewing skills are covered. Assessing strengths and weaknesses and questioning techniques to develop information are stressed. Avoid illegal questions.
SURVIVAL SKILLS FOR THE NEW SUPERVISOR helps the new supervisor adopt the appropriate perspective. Build confidence by redefining your role, analyze your communication style, handle issues in an assertive, not aggressive manner. Handle manipulative employees successfully and identify new stressors and how to deal with them successfully. There is an additional $85 per person fee for a commercial inventory for this workshop.
TRAINING SUBORDINATES helps develop on the job training techniques to improve employee performance. Uses the 4-step method of instruction (plan, present, try out performance and follow up evaluation). Identify the strengths and weaknesses of your style by teaching a sample lesson. Identify what helps others learn. Apply adult learning concepts in a non threatening manner.
TRANSFER LEARNING TO THE WORKPLACE: MANAGER’S ROLE helps the supervisor identify his role before, during, and after training to support the effective transfer of learning from the classroom to the workplace.
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