PROFESSIONAL SALES AND SERVICE

a one-day workshop

This workshop is designed for those who have contact with the prospects and customer either on the phone or in person. They can set the right or wrong tone with the customer and are the public relations arm of your organization. The impressions made and the service offered can enhance or destroy the image of your organization in a few minutes.

WHAT YOU'LL LEARN:
 

At the end of the training, you will be able to:

  1. Identify how his/her self-image influences the customer service function.
  2. Practice communication skills to improve sales and service.
  3. Given a case study, role play three techniques to handle customer negative behaviors.
  4. Practice using a four-step selling model to sell services.
  5. Practice methods of assertively dealing with difficult customers and turning the conversation into a win/win situation.

WORKSHOP CONTENT
 

Unit 1: What is sales and service?

Unit 2: Focus on the customer

Unit 3: Communication skills for sales and service

Unit 4: Handling resistance, negative behavior and objections

Unit 5: Four step selling model

CEUs:

This workshop qualifies for .6 of continuing education units.

                    Methods table

no-risk, no-obligation proposal button Content from this workshop can be combined with content from other workshops by The Training Clinic, for no additional cost to you, to create a "custom" workshop or certificate program to meet your specific needs.

For a no-risk, no-obligation proposal, click on a button to the left or right. Maria Chilcote, a Managing Partner, will be in contact with you shortly.		 no-risk, no-obligation proposal button

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