This workshop helps the new supervisor adopt the appropriate perspective. Build confidence by redefining your role, analyze your communication style, handle issues in an assertive, not aggressive manner. Handle manipulative employees successfully and identify new stressors and how to deal with them successfully.

This workshop develops skills to help you effectively deal with deviant, disruptive or negative behavior that may result from an employee's problems that impact work. Successful interviewing and questioning techniques are stressed. Identifying subordinates mistakes, making suggestions, helping employees solve their own problems and guiding them through issues are included.

This workshop helps identify appropriate tasks to be done by others, methods of selecting the right person for the job while remaining in control. Learn appropriate models to develop others, rather than delegate by dumping undesirable tasks. Use a support person effectively and make the best use of clerical support personnel.

This workshop helps the manager or supervisor to recruit, screen and select employees. Twelve critical new employee orientation process skills are covered along with how to conduct initial skills training for new employees.

This workshop defines what a mentor is, identifies the five stages of mentor development and develops key mentoring skills.

EFFECTIVE LEADERSHIP helps you judge the effectiveness of your current style. Identify how to improve your effectiveness by expanding your style range and dealing with different subordinates and situations. Styles explored include ordering, correcting, facilitating, and delegating as approaches to leadership . Learn how to model skills you want to develop in others. 

This workshop helps identify techniques to successfully implement change. Techniques to help plan and execute change in a five-step model are presented and applied to the participant's situation. Suggestions are given to anticipate, identify and overcome resistance to change in yourself and others.

This workshop helps the manager recognize what motivates his/her employees through a job satisfaction inventory. Appropriate recognition systems and techniques are identified and customize for effective use. Motivation techniques are appropriate for marginal and peak performers.

This workshop helps the manager recognize what motivates his/her employees through a job satisfaction inventory. Appropriate recognition systems and techniques are identified and customize for effective use. Motivation techniques are appropriate for marginal and peak performers.

This workshop helps the manager identify how to use a progressive system of discipline by laying the groundwork for clear expectations, providing appropriate training, coaching and follow-up. After job standards have been set, suggestions for counseling under-performing employees and documenting inappropriate behavior are stressed.

This workshop demonstrates how to select the best person for the job. Screen applications, questioning techniques and interviewing skills are covered. Assessing strengths and weaknesses and questioning techniques to develop information are stressed. Avoid illegal questions.

This workshop helps develop on-the-job training techniques to improve employee performance. Uses the 4 step method of instruction (plan, present, try-out performance and follow-up evaluation). Identify the strengths and weaknesses of your style by teaching a sample lesson. Identify what helps others learn. Apply adult learning concepts in a non-threatening manner.

This workshop helps develop on-the-job training techniques to improve employee performance. Uses the 4 step method of instruction (plan, present, try-out performance and follow-up evaluation). Identify the strengths and weaknesses of your style by teaching a sample lesson. Identify what helps others learn. Apply adult learning concepts in a non-threatening manner.

Each participant demonstrates competency by conducting a practice session and receives feedback from peers and the instructor.

This workshop helps the supervisor identify his role before, during, and after training to support the effective transfer of learning from the classroom to the workplace.

Supervisory &
Management
Programs:

• Basics of Supervision
• Managing People
• Effective Delegation
• Leadership
• Coaching & Counseling
• Managing Change
• Motivating People
• Performance Appraisal
• Selection Interviewing
• Team Building
• Effective Mentoring
• Progressive Discipline
• Training Your Team
• Workplace Learning

Communication
Skills

• Overview of Programs
• Effective Presentations
• Advanced Presentation Skills
• Effective Communication
• Rapid Reading in 6 Hours
• Business Writing
• Successful Meetings
• Active Listening

Personal Skills Management

• Time & Stress Management
• Problem Solving
• Project Management
• Time Management
• Stress Management
• Managing Change
• Manage Yourself Effectively

Interpersonal Skills Management

• Conflict Management
• Dealing With Difficult People
• Advanced People Skills
• Project Teamwork
• Team Communication

Sales & Service Skills

• Account Management Skills
• Advanced Account Management
• Improved Customer Service
• Professional Sales & Service
• Productive Sales Prospecting
• Quality Customer Service

Administrative Support Skills

• Admin Support Conference
• Conference/Workshop Topics

Train the Trainer Workshops & Certificates

• Overview

New Employee Orientation Resources

• Book
• Workshop
• Orientation Game