a one-day workshop
This workshop helps the manager identify how to use a progressive system of discipline by laying the groundwork for clear expectations, providing appropriate training, coaching and follow-up. After job standards have been set, suggestions for counseling under-performing employees and documenting inappropriate behavior are stressed.
WHAT YOU'LL LEARN:
At the end of the training, you will be able to:
- Identify what motivates you and how that differs from what motivates your employees.
- Identify techniques that promote cooperation within the performance appraisal process and how to apply them.
- Identify methods to improve employee morale.
- Identify methods to improve performance and meet standards.
- Reduce conflict through specific methods of correction.
- Remain assertive while improving/correcting an employee's behavior.
Unit 1: Overview and objectives
- Definitions of progressive discipline, coaching, counseling and motivation
Unit 2: Employee motivation
- Why employees work
- Promoting employee self-esteem
- How to reinforce positive behaviors
- How to listen to employee suggestions
- Give feedback
Unit 3: Set standards and evaluate performance
- How to set standards
- How to set goals and assign work
- How to evaluate performance objectively
Unit 4: Coaching and counseling
- How to identify problems
- Why don't workers perform well
- Is "constructive criticism" appropriate?
- What to do in counseling situations
- How to make a referral
- How to avoid conflict
- Assertively make corrections
Unit 4: Progressive Discipline
- Who should be disciplined rather than corrected?
- How to use the "hot stove" rule
- How many warnings are appropriate? What punishment is appropriate?
- How to deal with "gray" areas and possible termination, terminations in a union environment.
This workshop qualifies for .6 of continuing education units.