BUILD PRODUCTIVE TEAMS THROUGH IMPROVED COMMUNICATION
a one-day workshop
This workshop helps identify what an effective team looks like, how to improve team effectiveness, five stages of team development, and collaborative problem solving skills and decision making.
WHAT YOU'LL LEARN:
At the end of the training, you will be able to:
- Identify characteristics of effective teams.
- Maintain team productivity through improving communications skills.
- Identify the dynamics of a changing situation and how to remain productive in a changing environment.
- Apply conflict reduction techniques in a team environment to find real solutions to productivity issues.
- Identify your own team's effectiveness by expressing team goals, roles and expectations.
WORKSHOP CONTENT
Unit 1: Overview of team effectiveness
- What is a team?
- Your perception of goals, roles and expectations
- Understanding and blending different perceptions
Unit 2: Group Functions and Dynamics
- How teams function
- Team assessment activity
- Task and maintenance functions in teams
- Common team problems
- Responsibilities of team participants
- Your perception of goals, roles and expectations
- Understanding and blending different perceptions
Unit 3: Effective Team Communication Skills
- Ask questions to solicit information and gain different points of view
- Actively listen
- Paraphrase for better understanding
- Feedback (how to tell others what you think)
- Confrontation in situations requiring change
- Assertive disagreements
- Practice assertion skills in typical situations
- Dealing with negative team behaviors
- How to build trust and understanding in a team
Unit 4: Coping with the Pace of Change
- How to move through nine stages of the change process
- Successful vs. effective change
- Identify levels of commitment to change
- Why change is resisted and how to be more productive
CEUs:
This workshop qualifies for .6 of continuing education units.
