 Jean Barbazette
JEAN BARBAZETTE is the President of The Training Clinic, Seal Beach, California, a training consulting firm she founded in 1977.
The
Training Clinic is the leading "Train-the-Trainer" company in
the
United States
. Her company conducts needs assessments, designs training
programs, develops lesson plans, self-paced learning packages, and
presents seminars on over 30 different topics. Workshops include
Training Trainers, Communications, Management and Supervision,
Interpersonal Skills, Sales and Customer Service and Administrative
Assistant Effectiveness.
Jean and a field staff of 20 present hundreds of public and in-house workshops nationally on the techniques of train-the-trainer each year.
The Training Clinic presents some of its workshops in the Europe and
Latin America through licensees. Jean recently presented train-the-trainer and management workshops in Malaysia, Singapore, Hong Kong, Thailand, Indonesia, the
Philippines and Vietnam. She is an active national and local member of
ISPI, SHRM and ASTD.
Jean has been in training and development for
40 years. Former employers include Blue Cross of Southern California and the City of Long Beach. Jean has a BA in Social Science from
Notre Dame de Namur University and an MA in Education from Stanford University. She has taught at the University of California at Los Angeles (UCLA) and Coastline Community College.
Well known clients include:
| Sav-On Drugs, Inc. |
First Interstate Bank |
UCLA Medical Center |
| Chevron |
UNOCAL |
Nestle´ |
| U.S. Navy |
I RS |
Department of Justice |
| Immigration/Naturalization |
Smith Tool |
South Coast AQMD |
| S. C. Gas Co. |
Bay Area AQMD |
Northrop Electronics |
| AAA Club of S.C. |
American Express |
Toyota Motor Sales |
| F E M A |
Bechtel International |
Ameritech |
| Singapore Airlines |
Price Waterhouse |
Hilton Hotels Corp. |
| Matsushita Electronic |
John Hancock Insurance |
Raytheon |
| Baxter Healthcare |
PacifiCare Health Systems |
The Nature Conservancy |
| Transamerica Life |
Midwest Express Airlines |
O C T A |
Jean has presented at many national and international training conferences such as:
 |
American Society for Training and Development (ASTD) 1983, 1985, 1986, 1991,
1993-1999, 2001-2006
|
|
ASTD
TechKnowledge 2004, 2005, 2006, 2007 |
|
ASTD “Training Ain’t
Telling Conferences” 2004 |
|
International Federation of Training & Development Organizations
(IFTDO) 1982, 1999
|
|
International Society for Performance and Instruction
(ISPI) 1987, 1991,
1999, 2001 (Highest rated concurrent session of the
conference)
|
|
Total Trainer Institutes, Lakewood Conferences 1994
|
|
Organizational Development Network 1982
|
|
International Association of Personnel Women
|
|
Society of Insurance Trainers and Educators (SITE) 1988, 1990, 1994
|
|
Professionals in Human Resources Association (PIHRA)
|
|
National Association of Hospital Admitting Managers
(NAHAM)
|
|
HRD Asia, Singapore, 1992
|
|
Indonesian Association for Training & Development, Jakarta, 1993
|
|
Singapore Institute of Management, 1995, 1996, 1997, 1998
|
|
Trainers-Meet-Trainers, Kuala Lumpur, Keynote address, 1997
|
|
VNU Learning Conferences: Training
Magazine's Training Conference , each year 1998-2007 |
|
VNU Learning Conferences: Training Director's Forum,
2000-2007 |
|
VNU Learning Conference: Training
2002
Asia
,
Singapore |
|
Microsoft Technology Week, 2000(Highest rated concurrent
conference session) |
|
Microsoft Next Generation
Conference,
Seattle
, 2001,
Microsoft “Facilitation Skills for e-Trainers” 2002 |
Several of her articles have appeared in national publications. She is the author of these
published works:
|
The
New Employee Orientation CD-ROM and Organizer
|
|
Three
training packages: Customer Service: Back to the Basics,
Telephone Techniques, and Dealing with Difficult Customers.
|
|
Her
“BEST-SELLING” book, Successful New Employee Orientation was
published by Pfeiffer & Associates in 1994. Her book was
nominated by Human Resource Executive Magazine as the product/book
of the year for 1994. The Society for Human Resource
Management (SHRM) gave the book an "Honorable Mention" in
its 1994 competition for book of the year. A second edition
was released in June, 2001. Jean was sited as an authority on
orientation on the front page of the Wall Street Journal on
October 13, 1998
. This article was later reprinted in the
San Francisco
Chronicle. A third edition will be out in 2007.
|
|
Jean
contributed a chapter on new employee orientation to the
Intervention Resource Guide: 50 Performance Improvement Tools,
Jossey-Bass Publishers, 1999.
|
|
Jean
is the author of The Trainer’s Support Handbook, McGraw-Hill, 2001
|
|
Jean
contributed inventory exercises in the McGraw-Hill Training and
Performance Sourcebooks in 1999, 2000 and 2001, 2002, and the
Pfeiffer Annuals in 1993, 2004, 2005.
|
|
Jean
contributed a chapter for 90 World-Class Activities by 90
World-Class Trainers, Pfeiffer 2007.
|
|
Jean
contributed a chapter on “Self-Directed New Employee
Orientation” in What Smart Trainers Know, published by Jossey Bass
in 2001.
|
|
Jean
contributed a chapter to the ASTD Training & Development
Sourcebook, 2002 on research for New Employee Orientation and a
Sales Inventory in the 2003 edition.
|
|
Jean’s
book, Instant Case Studies, on how to write, customize and use case
studies in training was published by Jossey-Bass/Pfeiffer in 2003.
|
|
The
Trainer’s Journey to Competence: Tools, Assessments, and Models,
was published by Pfeiffer in 2005 as part of The Skilled Trainer
Series. Additional books in the series published in 2006
include: Training Needs Assessment and The Art of Great Training
Delivery.
|
|
Jean’s
newest book will be titled, Managing the Training Function, and will
be published by Pfeiffer in November 2007.
|
Jean has
received the following awards:
|
The "Outstanding Contribution" annual award from the Los
Angeles Chapter of ASTD in 1979 for her work in "Position
Referral."
|
|
Precious
Life Shelter nominated Jean as 1996 Catholic Woman of the Year for
Orange
County
. Jean is a volunteer at the Precious Life Shelter in Los
Alamitos. PLS serves homeless pregnant women in crisis.
She received an award for her dedication and commitment to the
shelter since 1994.
|
|
Jean
received three awards from Orange County Chapter of ASTD: The
President’s Award in 1998 for twenty years of continuous and
outstanding service to the chapter and The Distinguished Service
Award in 1999, Award of Merit in 2003. |
Jean is qualified to use the Myers-Briggs Type Indicator.
|
|
