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INTERNAL CONSULTING SKILLS FOR TRAINERS
a one-day workshop

Identify the appropriate role for the internal consultant, build and maintain management's commitment to training, diagnose training problems correctly and use techniques to work with line managers effectively. 

 

WORKSHOP CONTENT

 Unit 1: Performance Consultant's Role

Who is the client?
Consulting continuum
Performance consulting skills
Performance consulting skills inventory
Trainer vs. consultant vs. change agent

Unit 2: Management Commitment to Performance Improvement

How to build commitment
8-step consulting process
Life cycle of a training department
Contract for results
Management commitment checklist

Unit 3:  Diagnosing Problems

Performance analysis
Goal analysis
Include management in analysis
Develop a performance improvement plan overview and example
Performance Improvement Plan checklist

Unit 4: Working With Others 

Check your influencing style
Build credibility and increase your influence
Consulting incidents inventory
Responsiveness to the organization
How to develop partnerships
Steps to increase leverage with others
Summary and Action Plan

EXPECTED OUTCOMES

At the end of the training, the employee will be able to:  

1.  Know how to successfully deal with line managers.
2. Identify 8 steps in the consulting process.
3. Practice ways to anticipate the changing training needs in your organization.
4. Identify 5 types of performance consulting skills you'll need to be successful.
5.  Practice how to gain management's commitment to performance improvement.
6. Use a 16-step plan to build alliances with line managers.
7.  Learn how to contract for results, not just training activities.
8.  Identify essential elements of a performance improvement plan.
9.  Distinguish between roles of performance consultant, trainer and change agent.


Methods Used:
Lecturettes Discussions Case Studies Inventories
Audiovisuals   Role Plays Self Assessments Checklists
Audit Instruments Planning Tools Action Plans    

 

Content from this workshop can be combined with content from other workshops by The Training Clinic, for no additional cost to you, to create a "custom" workshop or certificate program to meet your specific needs. Contact us for a no-obligation, in-house proposal by clicking HERE.

 

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The Training Clinic

. . . America's Train-the-Trainer leader since 1977
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