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HOW TO TRAIN PEOPLE TO USE COMPUTERS
a one-day workshop

This is a train-the-trainer workshop for those who must train others to use software (either mainframe or PC).  Practice the basics of getting learners involved, making training less boring, using documentation in training and using other methods appropriately.  How to design and evaluate this type of training are covered in the two-day version of this workshop.

 

WORKSHOP CONTENT

 Unit 1: Course Overview

Inventory your current skills
The ideal trainer
How to begin a computer training session
Deal with resistance to new software

Unit 2: Relate to the Learner

How to build retention
Identify three styles of learning
Use 18 adult learning concepts to enhance learning
Evaluate 10 aspects of your instructional style
Teach a 5-minute lesson to a partner

Unit 3:  Prepare to Train

Focus on achievable training objectives
Use appropriate training methods
Determine how much time is required to build a skill
Practice a pacing technique to avoid boredom

Unit 4: Computer Training Methods

Use basic and follow-up questions to promote understanding
Discussion techniques to enhance learning
Give effective feedback to learners
Avoid overuse of lectures
How to coach learners one-on-one
Appropriately correct a learner's mistakes
Handle problem learners assertively
Methods to evaluate learning
Prepare an action plan to transfer skills to your job

 

EXPECTED OUTCOMES

At the end of the training, the employee will be able to:  

1.  A systematic approach to easily help people use new software.
2. Use adult learning techniques to improve retention and reduce learner resistance.
3. Feedback on 10 key elements of your instructional style.
4. Three strategies to handle problem learners.
5.  Coaching techniques to help learners become self-directed.
6. Avoid overuse of lecture and involve participants in their own learning.
7.  Plan activities to help learners use new software.


Methods Used:

Lecturettes

Discussions

Case Studies

Inventories

Audiovisuals

 

Role Plays

Self Assessments

Checklists

Audit Instruments

Planning Tools

Action Plans

   

 

Content from this workshop can be combined with content from other workshops by The Training Clinic, for no additional cost to you, to create a "custom" workshop or certificate program to meet your specific needs. Contact us for a no-obligation, in-house proposal by clicking HERE.

 

Click here to return to in-house workshops: Train-the-Trainer Skills

 
 
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For a no obligation on-site proposal or inquiries call, write or e-mail:

The Training Clinic

. . . America's Train-the-Trainer leader since 1977

645 Seabreeze Dr., Seal Beach, California 90740

 800-937-4698 ; Fax: 562-430-2724 ; email:  info@thetrainingclinic.com

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