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MOTIVATE AND COACH PEOPLE SUCCESSFULLY  
a one-day workshop

Identifies characteristics of outstanding performers and techniques to continue to get the best results from these employees.  How to assign work and reward highly motivated people is included.

 

WORKSHOP CONTENT

Unit 1: Overview of Motivation

Organizational myths  
Manager vs. worker perceptions  
Why don’t employees perform as desired?  
What is effective motivation?  

Unit 2: Be a Performance Coach

What is coaching? Counseling vs. coaching  
How to do on-going performance appraisal: the coaching process
Establish and communicate job standards  
Track employee performance  
Analyze performance  
Give feedback to improve performance  
Establish individual performance goals, identify resources and plan actions  
Provide on-going feedback  

Unit 3: How to plan a coaching session

Steps of the coaching discussion  
Avoid pitfalls of coaching  

Unit 4: Communication Essentials for Performance Coaches

Word meaning
One-way communication
Listening speed
Style differences
Filters 
Tone of voice
Learning to listen
Listening self-assessment checklist
Paraphrase for understanding
Ask the right questions
Minding your electronic manners – tips for email communications

EXPECTED OUTCOMES

At the end of the training, the employee will be able to:  

1.  Improve communication with employees and others by using feedback tools 
2. Plan a coaching session
3. Describe the difference between counseling and coaching  
4. Demonstrate effective feedback skills
5.  Identify what motivates workers
6. Identify the disparity between manager and worker perceptions of motivators
7.  Identify how aware they are of the needs of others
8.  Identify appropriate techniques for recognizing employee’s work
9.  Identify why employees don’t perform well
10.  Avoid misunderstandings by identifying barriers to effective communication with employees, co-workers and others
11.  Improve productivity by practicing strategies to overcome communication barriers
12. Understand the employee better by practicing the use of listening tools
13.  Assess one’s own strengths and weaknesses in listening and develop a personal plan to improve weak areas

Click here to return to in-house workshops: Supervisory Skills

 
 
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The Training Clinic

. . . America's Train-the-Trainer leader since 1977
645 Seabreeze Dr., Seal Beach, California 90740

 800-937-4698 ; Fax: 562-430-2724 ; email:  info@thetrainingclinic.com

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