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WORKSHOP
CONTENT
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Definitions of conflict |
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Causes of conflict |
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Approaches to manage conflict |
Unit 2: Inventory Your Style
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Identify conflict situations when assertive behavior is difficult |
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Define assertive, nonassertive and aggressive behavior |
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How do you see yourself? |
Unit 3: Assertion Skills Defined
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Describe the other person's behavior objectively |
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Express your feelings positively |
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Specify your preferences |
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Choose the consequences |
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Practice assertiveness skills in typical work situations |
Unit 4: Advanced Assertion Skills
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Other
causes of conflict |
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How to be more influential |
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Deal with anger |
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Dealing with manipulation |
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Dealing with aggression |
EXPECTED OUTCOMES
At
the end of the training, the employee will be able to:
| 1. |
Examine the elements of conflict and select appropriate strategies. |
| 2. | Define characteristics of assertive, nonassertive and aggressive behavior. |
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