BUILD
PRODUCTIVE TEAMS THROUGH
IMPROVED
COMMUNICATION
a one-day workshop
WORKSHOP
CONTENT
Unit
1: Overview
of team effectiveness
 |
Your
personal objectives |
|
Your
perception of goals, roles and expectations |
|
Understanding
and blending different perceptions |
Unit
2: Effective
Team Communication Skills
|
How
teams communicate for better or worse |
|
Ask
questions to solicit information and gain different points of view |
|
Actively
listen and paraphrase for better understanding |
|
Feedback
(how to tell others what you think) |
|
Confrontation
in situations requiring change |
|
Assertive
disagreements |
|
Practice
assertion skills in typical situations |
|
Dealing
with negative team behaviors |
|
How to
build trust and understanding in a team |
Unit
3:
Team Tools
|
Group
problem solving skills |
|
Advanced
brainstorming techniques |
|
Decision
making options |
|
Decision
by consensus options |
Unit
4:
Coping with the Pace
of Change
|
How to
move through nine stages of the change process |
|
Successful
vs. effective change |
|
Identify
levels of commitment to change |
|
Why
change is resisted and how to be more productive |
EXPECTED
OUTCOMES
At
the end of the training, the employee will be able to:
| 1. |
Maintain
team productivity through improving communications skills. |
| 2. |
Identify
the dynamics of a changing situation and how to remain productive in a
changing environment. |
| 3. |
Apply
conflict reduction techniques in a team environment to find real
solutions to productivity issues. |
| 4. |
Practice
using team problem solving tools such as advanced brainstorming and
consensus decision making. |
| 5. |
Identify
your own team's effectiveness by expressing team goals, roles and
expectations. |
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