WORKSHOP CONTENT

Unit I  Overview of Motivation

§         Organizational myths

§         Manager vs. worker perceptions

§         Why don’t employees perform as desired?

§         What is effective motivation?

 Unit II  Be a Performance Coach

§         What is coaching? Counseling vs. coaching

§         How to do on-going performance appraisal: the coaching process

§         Establish and communicate job standards

§         Track employee performance

§         Analyze performance

§         Give feedback to improve performance

§         Establish individual performance goals, identify resources and plan actions

§         Provide on-going feedback  

Unit III  How to Plan a Coaching Session

§         Steps of the coaching discussion

§         Avoid pitfalls of coaching  

§         Word meaning

§         One‑way communication

§         Listening speed

§         Style differences

§         Filters

§         Tone of voice

§         Learning to listen

§         Listening self-assessment checklist

§         Paraphrase for understanding

§         Ask the right questions

§         Minding your electronic manners – tips for email communications

WORKSHOP OBJECTIVES

At the end of the workshop, the participant will be able to:

§         Improve communication with employees and others by using feedback tools.

§         Plan a coaching session.

§         Describe the difference between counseling and coaching.

§         Demonstrate effective feedback skills.

§         Identify what motivates workers.

§         Identify the disparity between manager and worker perceptions of motivators.

§         Identify how aware they are of the needs of others.

§         Identify appropriate techniques for recognizing employee’s work.

§         Identify why employees don’t perform well.

§         Avoid misunderstandings by identifying barriers to effective communication with employees, co-workers and others.

§         Improve productivity by practicing strategies to overcome communication barriers.

§         Understand the employee better by practicing the use of listening tools.

§         Assess one’s own strengths and weaknesses in listening and develop a personal plan to improve weak areas.

WORKSHOP CONTENT

 Unit 1: Title 1

Unit 2: Title 2

Unit 3:  Title 3

Unit 4: Title 4 

EXPECTED OUTCOMES

At the end of the training, the employee will be able to: