| PROBLEM
SOLVING AND DECISION MAKING |
| a
one-day workshop |
| This
workshop helps you refine your problem solving and decision making
skills by using specific, proven methods of getting results. You
will be given a framework for solving problems and practice alternative
methods to develop this framework.
Systematic and creative problem solving techniques are addressed
and practiced. |
WORKSHOP
CONTENT
Unit
1: Overview
 |
Systematic
vs. creative problem solving techniques |
|
When
to use each technique |
|
Developing
creativity, creativity inventory . . . what are creative people like? |
|
Criteria
for using creative techniques |
Unit
2: Define
the Problem
|
Problem
identification |
|
Critical
thinking |
|
Is
every issue a problem that needs to be solved? |
Unit
3:
Gather Facts and Data
|
Idea
generation and fact finding |
|
Analyzing
Performance Problems |
|
Categorize
problems |
|
Identify
barriers to the solution of problems |
|
How
to get results through creativity |
|
Brainstorming
(checklist technique, free association, attribute listing) |
Unit
4:
Organize
the Information
|
Matrix
organization |
|
Another
approach to creative problem solving |
|
Likes
and differences |
Unit
5:
Develop
Alternative Solutions
|
Evaluate
and select |
|
Force
field analysis |
|
Action
plan |
|
Gain
acceptance and take action |
Unit
6:
Analyze
the Alternatives and Decision Making
|
Value
analysis |
|
Path
of least resistance |
|
Consensus
decision making |
EXPECTED
OUTCOMES
At
the end of the training, the participants will be able to:
| 1. |
Identify
appropriate methods of developing information to solve problems. |
| 2. |
Given
practice problems, solve the problem using the given framework. |
| 3. |
Given
a specific problem, practice decision making by consensus. |
| 4. |
Practice
solving problems in an efficient manner that discourages over analysis. |
| 5. |
Use
a variety of decision-making techniques. |
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