| COACHING
AND COUNSELING |
| a
one-day workshop |
| This
workshop develops skills to help you effectively deal with deviant,
disruptive or negative behavior that may result from an employee's
problems that impact work. Successful interviewing and questioning
techniques are stressed. Identifying subordinates mistakes, making
suggestions, helping employees solve their own problems and guiding them
through issues are included. |
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here for a full outline
|
| EFFECTIVE
DELEGATION |
| a
one-day workshop |
|
This
workshop helps identify appropriate tasks to be done by others, methods
of selecting the right person for the job while remaining in control.
Learn appropriate models to develop others, rather than delegate by
dumping undesirable tasks. Use a support person effectively and
make the best use of clerical support personnel. |
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here for a full outline
|
| HIRING
(AND KEEPING) GREAT EMPLOYEES |
| a
two-day workshop |
| This
workshop helps the manager or supervisor to recruit, screen and select
employees. Twelve critical new employee orientation process skills are
covered along with how to conduct initial skills training for new
employees.
|
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here for a full outline
|
| HOW TO BE AN
EFFECTIVE MENTOR |
| a
two-day workshop |
This
workshop defines what a mentor is, identifies the five stages of mentor
development and develops key mentoring skills.
|
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here for a full outline
|
| EFFECTIVE LEADERSHIP |
| a
one-day workshop |
| EFFECTIVE
LEADERSHIP helps you judge the effectiveness of your current style. Identify
how to improve your effectiveness by expanding your style range and
dealing with different subordinates and situations. Styles explored include
ordering, correcting, facilitating, and delegating as approaches to
leadership . Learn
how to model skills you want to develop in others. |
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here for a full outline
|
|
MANAGING CHANGE |
| a
one-day workshop |
| This
workshop helps identify techniques to successfully implement change.
Techniques to help plan and execute change in a five-step model are
presented and applied to the participant's situation. Suggestions
are given to anticipate, identify and overcome resistance to change in
yourself and others. |
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here for a full outline
|
|
MOTIVATE AND MANAGE PEOPLE
SUCCESSFULLY |
| a
one-day workshop |
| This
workshop helps the manager recognize what motivates his/her employees
through a job satisfaction inventory.
Appropriate recognition systems and techniques are identified and
customize for effective use.
Motivation techniques are appropriate for marginal and peak
performers.
|
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here for a full outline
|
| PERFORMANCE
APPRAISAL AND GOAL SETTING |
| a
one-day workshop |
| This
workshop helps use current tools/forms correctly to fairly measure past
performance and set common goals to improve employee performance.
Parts of the form, how to observe and rate another's performance
objectively are stressed. How to conduct the appraisal interview
and write a developmental plan accepted by you and the subordinate.
Avoid obstacles to goals. |
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here for a full outline
|
| PROGRESSIVE
DISCIPLINE |
| a
one-day workshop |
| This
workshop helps the manager identify how to use a progressive system of
discipline by laying the groundwork for clear expectations, providing
appropriate training, coaching and follow-up.
After job standards have been set, suggestions for counseling
under-performing employees and documenting inappropriate behavior are
stressed. |
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here for a full outline
|
| SELECTION
INTERVIEWING |
| a
one-day workshop |
| This
workshop demonstrates how to select the best person for the job.
Screen applications, questioning techniques and interviewing skills are
covered. Assessing strengths and weaknesses and questioning
techniques to develop information are stressed. Avoid illegal questions. |
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here for a full outline
|
| SURVIVAL
SKILLS FOR THE NEW SUPERVISOR |
| a
one-day workshop |
| This
workshop helps the new supervisor adopt the appropriate perspective.
Build confidence by redefining your role, analyze your communication
style, handle issues in an assertive, not aggressive manner. Handle
manipulative employees successfully and identify new stressors and how
to deal with them successfully.
|
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here for a full outline
|
| TRAINING
SUBORDINATES |
| a
one-day workshop |
| This
workshop helps develop on-the-job training techniques to improve
employee performance. Uses the 4 step method of instruction (plan,
present, try-out performance and follow-up evaluation). Identify
the strengths and weaknesses of your style by teaching a sample lesson.
Identify what helps others learn. Apply adult learning concepts in
a non-threatening manner. |
| Click
here for a full outline
|
| TRAINING
SUBORDINATES |
| a
two-day workshop |
| This
workshop helps develop on-the-job training techniques to improve
employee performance. Uses the 4 step method of instruction (plan,
present, try-out performance and follow-up evaluation). Identify
the strengths and weaknesses of your style by teaching a sample lesson.
Identify what helps others learn. Apply adult learning concepts in
a non-threatening manner.
Each
participant demonstrates competency by conducting a practice session and
receives feedback from peers and the instructor.
|
| Click
here for a full outline
|
| TRANSFER
LEARNING TO THE WORKPLACE: MANAGER'S ROLE |
| a
one-day workshop |
| This
workshop helps the supervisor identify his role before, during, and
after training to support the effective transfer of learning from the
classroom to the workplace.
|
| Click
here for a full outline
|
|
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