| HOW
TO BE AN EFFECTIVE MENTOR |
| a
two-day workshop |
|
This
workshop defines what a mentor is, identifies the five stages of mentor
development and develops key mentoring skills.
|
WORKSHOP
CONTENT
Unit
1: Introduction
and Workshop Overview
 |
What
is mentoring?
|
|
Mentoring
Skill Inventory
|
|
Set
personal objectives
|
|
Types
of mentoring programs
|
|
Characteristics
of effective mentor programs
|
|
When
to use mentoring
|
|
Mentor’s
job description
|
|
How
to select a mentor |
|
Role
of the new employee
|
|
Role
of the manager
|
Unit
2: Getting
Started
|
Typical
new employee questions
|
|
Conversation
starters for mentors
|
|
Clarify
your expectations |
|
Set
smart goals
|
|
Identify
developmental resources
|
|
Establish
an individual development plan
|
|
Track
employee performance
|
Unit
3: Skills
to Build a Mentoring Relationship
|
Discussion
simulation
|
|
Asking
questions
|
|
Active
listening
|
|
Roadblocks
to listening
|
|
Paraphrasing |
|
Non-judgmental
responses
|
|
Providing
feedback
|
|
Making
directive comments
|
|
Coaching
in a mentoring relationship |
|
Providing
information
|
|
Providing
on-going feedback
|
|
The
success cycle
|
|
Pitfalls
in developing a healthy mentoring relationship
|
Unit
4:
Confront
When Necessary
|
Describe
the new employee’s behavior objectively
|
|
Express
your feelings positively
|
|
Specify
your preferences
|
|
Choose
the consequences |
|
Practice
conflict management skills in typical work situations
|
Unit
5:
Helping
New Employees Deal With Change
|
Nine
stages of change
|
|
Successful
vs. Effective change
|
|
Commitment
to change vs. Compliance
|
|
Make
effective change happen
|
|
Helping
others celebrate change
|
EXPECTED
OUTCOMES
At
the end of the training, the mentor will be able to:
| 1. |
Identify
which skills need development to work effectively as a mentor.
|
| 2. |
Practice
active listening skills to identify the source of a new employee’s
development issues.
|
| 3. |
Practice
asking a variety of types of questions to get new employees to resolve
their own issues.
|
| 4. |
Provide
non-judgmental feedback when appropriate.
|
| 5. |
Make
directive comments and provide suggestions appropriately.
|
| 6. |
Facilitate
the new employee’s growth and development through questioning. |
| 7. |
Practice
coaching techniques and ways to correct mistakes without criticism. |
| 8. |
Identify
effective strategies to help a new employee deal with change. |
Click
here to return to in-house workshops: Management Skills |
