| COACHING
AND COUNSELING |
| a
one-day workshop |
| This
workshop develops skills to help you effectively deal with deviant,
disruptive or negative behavior that may result from an employee's
problems that impact work. Successful interviewing and questioning
techniques are stressed. Identifying subordinates mistakes, making
suggestions, helping employees solve their own problems and guiding them
through issues are included. |
WORKSHOP
CONTENT
Unit
1: Overview
 |
Why
employees don't perform well
|
|
Terms:
motivation, coaching, counseling, discipline |
|
Identify
problems early and find appropriate solutions |
|
Check
your attitude |
Unit
2: Check
Progress
|
Assess
current performance standards
|
|
Give
clear directions
|
|
Give
feedback and reinforcement
|
|
Criteria
for recognition
|
|
Techniques
to recognize peak performers
|
Unit
3: Identify Problems
|
14-step
checklist to locate problems
|
|
How
to complete a performance analysis
|
|
Sorting
out symptoms and causes |
|
Learn
from past mistakes |
Unit
4: Correcting Errors
|
Focus
on behavior and review standards |
|
Create
a plan and gain commitment |
|
Avoid
pitfalls and create a future focus |
Unit
5: Develop Subordinates for the Future
|
Diagnose
needs |
|
Set
goals and identify developmental activities |
|
Inventory
your influencing skills |
|
Practice
influencing skills |
|
Finish
action planning |
EXPECTED
OUTCOMES
At
the end of the training, the participant will be able to:
| 1. |
Identify
why employees don't perform well and practice selecting appropriate
solutions to practice and "real" case studies. |
| 2. |
Increase
the effectiveness of counseling results by recognizing personal biases
and experiences that influence counseling techniques through
inventories. |
| 3. |
Practice
counseling techniques to meet given criteria in a role play. |
| 4. |
Get
to the "real" problem by sorting symptoms and causes through a
sample checklist for counseling subordinates. |
| 5. |
Gain
employee commitment employees with appropriate and timely techniques. |
| 6. |
Identify
a technique to develop subordinates for the future. |
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