BUILD
PRODUCTIVE TEAMS THROUGH
IMPROVED
COMMUNICATION
|
| a one-day workshop
|
| This
workshop helps identify what an effective team looks like, how to
improve team effectiveness, five stages of team development, and
collaborative problem solving skills and decision making.
|
WORKSHOP
CONTENT
Unit
1: Overview
of team effectiveness
 |
What is
a team? |
|
Your
perception of goals, roles and expectations |
|
Understanding
and blending different perceptions |
Unit
2: Group Functions and Dynamics
|
How
teams function |
|
Team
assessment activity |
|
Task
and maintenance functions in teams |
|
Common
team problems |
|
Responsibilities
of team participants |
|
Your
perception of goals, roles and expectations |
|
Understanding
and blending different perceptions |
Unit
3: Effective
Team Communication Skills
|
Ask
questions to solicit information and gain different points of view |
|
Actively
listen |
|
Paraphrase for better understanding |
|
Feedback
(how to tell others what you think) |
|
Confrontation
in situations requiring change |
|
Assertive
disagreements |
|
Practice
assertion skills in typical situations |
|
Dealing
with negative team behaviors |
|
How to
build trust and understanding in a team |
Unit
4:
Coping with the Pace
of Change
|
How to
move through nine stages of the change process |
|
Successful
vs. effective change |
|
Identify
levels of commitment to change |
|
Why
change is resisted and how to be more productive |
EXPECTED
OUTCOMES
At
the end of the training, the participant will be able to:
| 1. |
Identify
characteristics of effective teams. |
| 2. |
Maintain
team productivity through improving communications skills. |
| 3. |
Identify
the dynamics of a changing situation and how to remain productive in a
changing environment. |
| 4. |
Apply
conflict reduction techniques in a team environment to find real
solutions to productivity issues. |
| 5. |
Identify
your own team's effectiveness by expressing team goals, roles and
expectations. |
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