| CONFLICT
MANAGEMENT |
| a
one-day workshop |
| This
workshop helps identify techniques to resolve differences with and
among employees. A variety of techniques can be tried to fit
different situations. Assess personal strength and weaknesses in
applying the process. This workshop promotes open communication in
a win/win model.
|
WORKSHOP
CONTENT
Unit
1: Overview
and Objectives
 |
Definitions
of conflict |
|
Causes
of conflict |
|
Approaches
to manage conflict |
Unit
2: Inventory
Your Style
|
Identify
conflict situations when assertive behavior is difficult |
|
Define
assertive, nonassertive and aggressive behavior |
|
How do
you see yourself? |
Unit
3:
Assertion
Skills Defined
|
Describe
the other person's behavior objectively |
|
Express
your feelings positively |
|
Specify
your preferences |
|
Choose
the consequences |
|
Practice
assertiveness skills in typical work situations |
Unit
4:
Advanced
Assertion Skills
|
Other
causes of conflict |
|
How to
be more influential |
|
Deal
with anger in yourself and others |
|
Dealing
with manipulation |
|
Dealing
with aggression |
EXPECTED
OUTCOMES
At
the end of the training, the participant will be able to:
| 1. |
Examine
the elements of conflict. |
| 2. |
Select appropriate strategies. |
| 3. |
Define
characteristics of assertive, nonassertive and aggressive behavior. |
| 4. |
Deal
with the anger of others appropriately. |
| 5. |
Increase
your influencing style. |
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