POSITIVE ASSERTION SKILLS

Accept responsibility for meeting your own needs in order to enhance personal and professional satisfaction and productivity.  You'll gain an understanding of assertiveness concepts, your own degree of assertiveness and identify positive assertive behaviors.

DEALING WITH DIFFICULT PEOPLE

Handle difficult people successfully while feeling good about yourself.  Learn the secrets to easily achieve your goals with many types of difficult people.  Learn practical, no-nonsense coping skills for the office and home.

SERVICE EXCELLENCE

Who are your customers (internal and external)?  What are their needs?  What does excellent service look like?  How can you achieve and maintain excellent service for your customers?

CHANGING PROBLEMS INTO OPPORTUNITIES

Identify skills to be more effective and gain recognition as a vital link in the organization.  Learn to analyze problems, develop alternatives and implement solutions.  Get the "go ahead" for plans; identify lines of authority and means of support.

BUILD CONFIDENCE AND SUCCESS

Set yourself up for success.  Identify how to reach your goals.  Learn four steps to gain more confidence.

HOW TO GET RESULTS

Learn innovative techniques and strategies that will enable you to move yourself and others forward in achieving what you set out to accomplish.  Identify barriers to your success and how to overcome them.

EMPOWERMENT AND RESPONSIBILITY

What amount of personal responsibility is needed to accomplish the job?  Use behaviors of empowered employees; recognize boundaries and limits and how to share observations and suggestions with others.

MANAGE YOURSELF AND INFLUENCE OTHERS

Six skills for success, check your influencing style, practice a more effective style, what is personal power, how to use it, how to give negative feedback and coach others for improved performance.

Influencing Decision Makers

With so much interdependence in today’s workplace, influence becomes a test of skill and interpersonal communication. Effective influence begins with the way you think about those you want to influence.  Learn to build mutual trust and collaboration to achieve win-win outcomes.

BECOME A PEAK PERFORMER

What motivates a peak performer and how can you become one?  Clarify your personal motivation and identify barriers to peak performance.  Plan successful ways to learn from past mistakes and how to respond to change and risk.

YOUR ATTITUDE IS SHOWING

Identify ways to remain positive, avoid the “victim” trap, and deal with change in a productive manner.  Learn ways to take the initiative, know your limits and be seen as successful by others at work.

Put Your Best Foot Forward

Are you aware of how quickly others form an opinion of you?  During this interactive presentation, we will discuss current research on how we form impressions of others.  Explore the impact of dress, actions, and verbal and nonverbal behaviors.  Identify how our own personal biases and unconscious decisions about others interfere with our working and personal relationships.  Identify strategies to create an image that gets the results we want in our lives.