| Self-Management
Skills Theme
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| (12 topics)
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| 1. |
POSITIVE
ASSERTION SKILLS |
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Accept
responsibility for meeting your own needs in order to enhance personal
and professional satisfaction and productivity.
You'll gain an understanding of assertiveness concepts, your own
degree of assertiveness and identify positive assertive behaviors. |
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| 2. |
DEALING
WITH DIFFICULT PEOPLE |
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Handle
difficult people successfully while feeling good about yourself.
Learn the secrets to easily achieve your goals with many types of
difficult people. Learn
practical, no-nonsense coping skills for the office and home.
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| 3. |
SERVICE
EXCELLENCE |
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Who
are your customers (internal and external)?
What are their needs? What
does excellent service look like? How
can you achieve and maintain excellent service for your customers?
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| 4. |
CHANGING
PROBLEMS INTO OPPORTUNITIES |
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Identify skills to be more
effective and gain recognition as a vital link in the organization.
Learn to analyze problems, develop alternatives and implement
solutions. Get the "go
ahead" for plans; identify lines of authority and means of support. |
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| 5. |
BUILD
CONFIDENCE AND SUCCESS |
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Set yourself up for
success. Identify how to
reach your goals. Learn four
steps to gain more confidence. |
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| 6. |
HOW
TO GET RESULTS |
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Learn
innovative techniques and strategies that will enable you to move
yourself and others forward in achieving what you set out to accomplish.
Identify barriers to your success and how to overcome them.
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| 7. |
EMPOWERMENT
AND RESPONSIBILITY |
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What
amount of personal responsibility is needed to accomplish the job?
Use behaviors of empowered employees; recognize boundaries and
limits and how to share observations and suggestions with others.
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| 8. |
MANAGE
YOURSELF AND INFLUENCE OTHERS |
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Six
skills for success, check your influencing style, practice a more
effective style, what is personal power, how to use it, how to give
negative feedback and coach others for improved performance.
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| 9. |
Influencing
Decision Makers |
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With
so much interdependence in today’s workplace, influence becomes a test
of skill and interpersonal communication. Effective influence begins
with the way you think about those you want to influence.
Learn to build mutual trust and collaboration to achieve win-win
outcomes.
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| 10. |
BECOME
A PEAK PERFORMER |
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What
motivates a peak performer and how can you become one?
Clarify your personal motivation and identify barriers to peak
performance. Plan successful
ways to learn from past mistakes and how to respond to change and risk.
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| 11. |
YOUR
ATTITUDE IS SHOWING |
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Identify
ways to remain positive, avoid the “victim” trap, and deal with
change in a productive manner. Learn
ways to take the initiative, know your limits and be seen as successful
by others at work.
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| 12. |
Put Your Best Foot Forward |
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Are
you aware of how quickly others form an opinion of you?
During this interactive presentation, we will discuss current
research on how we form impressions of others.
Explore the impact of dress, actions, and verbal and nonverbal
behaviors. Identify how our
own personal biases and unconscious decisions about others interfere
with our working and personal relationships.
Identify strategies to create an image that gets the results we
want in our lives.
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