HOW TO BE A MORE EFFECTIVE SUPPORT
PERSON
(1 or 2 days)
helps manage the proper role of an
administrative assistant. Helps to develop effective communication skills and the ability to work productively with a variety of people. Professional growth within the job is examined. Identify how to manage
stress and solve problems for a smoother office routine.
MANAGING YOUR TIME FOR GREATER PRODUCTIVITY
(1 day)
offers suggestions for secretaries to improve personal organization, planning, prioritizing, eliminating time wasters, handling interruptions and crisis management. Emphasis is placed on boss/secretary teamwork to improve productivity. Pre and post-workshop meetings with the bosses improves communication and extends the impact of the workshop.
THE ADMINISTRATIVE PERSON AS OFFICE MANAGER
(1 day)
helps secretaries who have office manager responsibility understand and manage their role. Work planning, goal setting and the essentials of supervision help sharpen the secretaries managerial skills.
Effective communication techniques and positive interpersonal skills help the office manager achieve desired results.
EFFECTIVE TELEPHONE TECHNIQUES
(1 day)
helps the secretary handle the basics of telephone calls, effectively screen and handle routine items, work on tone of voice, projecting the right image, handling difficult callers and get results.
