Certified Training Facilitator (CTF)

Making a presentation is vastly different from facilitating training. Learn the tips, skills and techniques required to facilitate the learning experience while honoring adult learning. Essentials of adult learning and how to make training come to life are covered along with facilitation skills and must-have process tools that help you apply adult learning concepts in the classroom.

This five-day workshop is for the subject matter expert or instructor who facilitates training. The content and methods are appropriate for large group instruction as well as on the job training and virtual instruction.

  • Identify strengths and opportunities for improvement in your instruction style
  • Involve the learner using a variety of tools and techniques to maintain high energy and active learning
  • Implement adult learning concepts using three unique process tools.
  • Create ‘presence’ when speaking.
  • Ask powerful questions to facilitate learning.
  • Structure demonstrations with skill practice to minimize risk.
  • Assertively handle a variety of problem learner situations.

This workshop requires successful completion of a performance component for a participant to earn certification.

After this practical and useful workshop you will have the tools to facilitate your training sessions to increase learner retention and decrease boredom and multi-tasking. In addition, we provide you with a BONUS of an inventory to assess your skills for continuous improvement!

Workshop Content:

  • Introductions
  • Review workshop content and objectives
  • Complete a Training Skills inventory
  • Set personal objectives for this session

Unit 1: Get Ready to Train

  • Get off to a good start – How to set and reset an adult learning climate
  • Identify what’s in it for the learner
  • Balance your time between climate setting, content and application
  • Create session starters to begin well: purpose of session starters, criteria for effective starters, how to select session starters, and examples
  • Determine best seating arrangements

Unit 2: Helping Adults Learn

  • Teach a five-minute lesson to a partner
  • Evaluate ten aspects of your instructional style
  • Apply 20 adult learning concepts to enhance learning
  • Learn how to build retention
  • Identify three styles of learning
  • Increase learner retention by using five steps of adult learning
  • Ask key questions to process learning through five adult learning steps
  • Complete a Trainer Style Inventory
  • Relate your training style to adult learners – flex your style to be more effective

Unit 3: Training Tools to Prepare to Teach the Adult Learner

  • Examine the anatomy of a module
  • Determine why we bother with objectives
  • Select appropriate methods based on the learning objective
  • Identify effective technical training methods for recall and application
  • Work with mature, experienced learners effectively
  • Provide sufficient practice to change behavior
  • Pace methods to avoid boredom

Unit 4: Training Techniques that Relate to the Learner

  • Make those butterflies work for you!
  • Practice five effective delivery techniques
  • Facilitate group process and discussions effectively
  • Identify four types of questions to increase interaction
  • Use basic and follow-up questions to promote understanding
  • Ask better questions using a six step approach
  • Actively listen for better understanding
  • Paraphrase to clarify
  • Give effective feedback to learners to motivate and correct
  • Build learner self esteem
  • Focus on behaviors
  • Examine co-facilitation techniques

Unit 5: Training Methods to Facilitate Adult Learning

  • Avoid overuse of lectures by increasing participation
  • Use quick puzzles and games effectively
  • Apply learning using case studies and exercises
  • Define types of demonstrations
  • Use role play for empathy and skill practice
  • Process simulations to teach specific points
  • Assess skills using inventories and quizzes
  • Brainstorm to facilitate learning

Unit 6: Use Visual Support Effectively

  • Select the best audio-visual support
  • Compare advantages/disadvantages of AV
  • Assess what's effective
  • Identify effective use of projectors and electronic slides
  • Evaluate charting techniques
  • Clarify the psychology of color
  • Select audio-visual materials using a checklist

Module 7: Classroom Assertion Skills

  • Compare behavior styles
  • Complete a self inventory on assertion
  • Clarify assertiveness skills in the classroom
  • Handle problem learners assertively

Module 8: Transfer of Learning

  • Define transfer of learning
  • Identify barriers to transfer of learning
  • Determine whose job is it to apply what's been learned
  • Create a three-way partnership between trainer, manager and learner
  • Use post training performance analysis
  • Describe the supervisor’s role in making training stick
  • Deal with resistance to new ideas/learning/change
  • Build commitment to change vs. compliance with required change
  • Specify the time and difficulty to make effective change happen
  • Apply eight key tips for preparing the employee before and after training

Unit 9: Participant Practice Sessions

On day five, each participant demonstrates competency by conducting a practice facilitation and receives feedback from peers and the instructor. Practice sessions may be recorded for participant review after the workshop. Practice is in small groups of no more than ten participants, each working with a Training Clinic Instructor. Detailed coaching and feedback from the instructor ensures appropriate application of concepts and skills and expands the learning.


Unit 10: Tool Kit and Resources

  • Identify core instructor competencies
  • Evaluate current performance against benchmarks
  • Use a special inventory for on-the-job-trainers
  • Define areas for coaching, feedback and training
  • Develop a personal Performance Improvement Plan
  • Review answers and directions to puzzles and activities
  • Give directions effectively
  • Action Plan