Certified Total Trainer (CTT)

If your job calls for you to design AND facilitate training – then we have one stop shopping for you with this certificate program. Note that there are TWO versions of our Certified Total Trainer - one contains more emphasis on the instructional design process, the other on the facilitation process.

This five-day workshop is for the trainer, subject matter expert or instructor who develops and/or presents training programs. The content and methods are appropriate for classroom instruction as well as on the job and virtual training and are suited to training employees and customers.

  • Assess training and non-training issues as well as performance gaps.
  • Use a systematic method to easily design a training program.
  • Use adult learning techniques to improve retention and reduce participant resistance.
  • Write realistic training objectives that drive your instructional design.
  • Select the best learning experience to train learners.
  • Pace methods to maintain high energy and active learning by the participants.
  • Develop effective training activities, handouts, lesson plans and job aids.
  • Identify strengths and opportunities for improvement in your instruction style
  • Involve the learner using a variety of tools and techniques to maintain high energy and active learning
  • Ask powerful questions to facilitate learning
  • Structure demonstrations with skill practice to minimize risk
  • Handle difficult participant situations with ease

This workshop requires successful completion of a performance component for a participant to earn certification.

After this useful workshop you'll have a solid working foundation of adult learning, instructional design and facilitation skills as well as a practical set of tools you can use right away to increase retention and decrease boredom in your learning efforts. Increase learner retention and transfer of knowledge and new skills back to the workplace!

Workshop Content:

Version 1 (emphasis on instructional design)

  • Review workshop content and objectives
  • Inventory your skills
  • Set personal objectives for this session

Unit 1: Plan for Training

  • Sort training and non-training issues: Is training the answer?
  • Partner with management
  • Compare approaches to training design
  • Review the three phases of design
  • Evaluate guidelines for developing needs assessment instruments: do’s and don’ts
  • Analyze special assessment issues
  • Sort needs vs. wants using management development analysis
  • Decide what you need to know about learners to be effective
  • Break down a task into teachable parts
  • Write realistic instructional objectives
  • Build a skills inventory
  • Determine if prerequisites are necessary
  • Develop a broad content outline

Unit 2: Help Adults Learn

  • Teach a five-minute lesson to a partner
  • Evaluate ten aspects of your instructional style
  • Apply 20 adult learning concepts to enhance learning
  • How to build retention
  • Identify three styles of learning
  • Relate your training style to adult learners by using five adult learning steps
  • Analyze questions to process learning through five adult learning steps

Unit 3: Organize and Plan Materials Development

  • Examine the anatomy of a module
  • Select appropriate methods based on the learning objective
  • Identify effective technical training methods for recall and application
  • Sequence methods appropriately
  • Provide sufficient practice to change behavior
  • Pace methods to avoid boredom
  • Discuss special techniques for software demonstrations
  • Select appropriate presentation technology and visual support
  • Identify advantages and disadvantages of various media
  • Develop activities and exercises that build retention
  • Examine tips for writing demonstrations with skill practice and case studies, information searches, interviews, games, role plays, self-assessments
  • Apply a comprehensive guide to develop activities and exercises
  • Craft trainee materials that work
  • Create programmed notes, job aids and checklists
  • Use a fifteen-point checklist to develop complete handouts
  • Determine when to develop one of three types of lesson plans
  • Write lesson plans for others to use easily
  • Use a lesson plan checklist

Unit 4: Facilitate Adult Learning

  • Set the climate to reduce risk of learning
  • Make those butterflies work for you!
  • Practice five effective delivery techniques
  • Increase participation during lectures
  • Discover how to get the most from a discussion to enhance learning and reach a goal
  • Identify four types of questions to increase interaction
  • Effectively use basic and follow-up questions to direct learning
  • Ask better questions using a six step approach
  • Paraphrase for better understanding
  • Use small groups
  • Give effective feedback
  • Deal with problem learner situations

Unit 5: Evaluate the Results of Training

  • Identify four levels of evaluation
  • Assess learner reaction
  • Evaluate learning in the classroom
  • Determine if new skills are used back on the job
  • Use benefits to show bottom-line results

Unit 6: Participant Practice and Resources

Option 1: During the workshop, individuals will revise the course/module using the template provided by The Training Clinic. Following the four days of classroom training, each individual will finish his/her Design Plan. Design Plans will be presented to peers and a Training Clinic instructor on day five and receive a critique. Because of the design review sessions, class size is limited to ten participants or the group can be split into smaller practice groups, each with a Training Clinic instructor.

Option 2: Alternatively, on day five each participant demonstrates competency by conducting a practice session and receives feedback from peers and the instructor. Each practice session can be recorded for participant review after the workshop. Because of the participant practice sessions, class size is limited to ten participants or the group can be split into smaller practice groups, each with a Training Clinic instructor.

Version 2 (emphasis on facilitation)

  • Review workshop content and objectives
  • Set personal objectives for this session
  • Sort training and non-training issues: Is training the answer?
  • Develop a partnership with management and learners

Unit 1: Help Adults Learn

  • Teach a five-minute lesson to a partner
  • Evaluate ten aspects of your instructional style
  • Use eighteen adult learning concepts to enhance learning
  • How to build retention
  • Identify three styles of learning
  • Relate your training style to adult learners by using five adult learning steps
  • Analyze questions to process learning through five adult learning steps
  • Complete a Trainer Style inventory
  • Relate your training style to adult learners – flex your style to be more effective

Unit 2: Plan for Training

  • Review the three phases of design
  • Define what training can accomplish
  • Decide what you need to know about learners to be effective
  • Apply a model illustrating consciousness and competence
  • Break down a task into teachable parts
  • Write realistic instructional objectives
  • Map objectives to the appropriate level of learning

Unit 3: Organize and Plan Materials Development

  • Examine the anatomy of a module
  • Select the right methods: match to objectives
  • Identify effective technical training methods for recall and application
  • Sequence methods appropriately
  • Decide how much training and practice is needed to learn a skill
  • Use a copyrighted tool to pace methods to avoid boredom
  • Develop activities and exercises that build retention
  • Examine tips for writing demonstrations with skill practice and case studies, information searches, interviews, games, role plays, self-assessments
  • Apply a comprehensive guide to develop activities and exercises
  • Craft trainee materials that work
  • Create programmed notes, job aids and checklists
  • Use a fifteen-point checklist to develop complete handouts
  • Determine when to develop three types of lesson plans
  • Write lesson plans for others to use easily
  • Use a lesson plan checklist

Unit 4: Training Methods to Facilitate Adult Learning

  • Make those butterflies work for you!
  • Practice five effective delivery techniques
  • Get off to a good start
  • Set the climate to reduce risk of learning
  • Increase participation during lectures
  • Use small groups effectively
  • Discover how to get the most from a discussion to enhance learning and reach a goal
  • Identify four types of questions to increase interaction
  • Effectively use basic and follow-up questions to direct learning
  • Ask better questions using a six step approach
  • Paraphrase for better understanding
  • Give effective feedback
  • Conduct effective demonstration with skill practice
  • Apply four problem learner strategies in case studies
  • Use audio-visual support to enhance learning

Unit 5: Evaluate the Results of Training

  • Identify four levels of evaluation
  • Assess learner reaction
  • Evaluate learning in the classroom
  • Determine if new skills are used back on the job
  • Use benefits to show bottom-line results