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The
Art of Great Training Delivery:
Strategies,
Tools and Tactics |
Table
of Contents
Chapter
1: Facilitate the best learning experiences
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What
methods can you use to help adults remember what they learned in
training? |
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What
training method creates the best learning experience? |
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What
are the most effective training techniques for technical training
topics? |
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What
media work best to deliver training? |
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How
can adults get the most from any learning experience? |
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How
can training methods be paced to maintain attention and improve
retention? |
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How
much practice is needed to learn and retain a new skill? |
Chapter
2: How effective is your training style?
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How
can you learn about your preferred trainer style? |
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How
do you interpret your scores? |
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How
are training styles related to adult learning? |
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What
are the advantages and disadvantages of each style? |
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How
can you enhance your training style? |
Chapter 3: Climate setting
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What
are the elements of climate setting?
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What
is the benefit of using session starters or icebreakers at the
beginning of a training session?
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What
constitutes an appropriate introduction for the trainer and the
participants?
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How
can you balance time allotted for session starters with the rest of
the content for a training session?
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What
are the purposes of session starters?
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What
are some criteria for selecting session starters?
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How
can you process a session starter to make it an effective climate
setting technique?
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How
do you begin training sessions for difficult audiences?
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What
is the role of music and graphics in setting an adult learning
climate?
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Start
a session successfully when the audience is difficult |
Chapter 4: Why is lecturing is not always appropriate for
adult learners?
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What
is the difference between giving a presentation and training? |
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What
are the best times to use the lecture method? |
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What
is the best way to organize a lecture? |
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What
is the benefit of increasing participation during a lecture? |
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What
are 12 ways to involve learners during a lecture? |
Chapter 5: Discussion and facilitation
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What
is the difference between facilitation and training?
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What
are the duties and responsibilities of a discussion leader or
facilitator?
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How
are different types of questions used to facilitate a discussion?
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How
are facilitation techniques used to promote discussion to meet a
learning objective?
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How
does the trainer use paraphrase used during a discussion?
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Chapter
6: Facilitating inventories, activities, games, and simulations
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Why
are inventories, activities, games and simulations appropriate
learning techniques?
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What
are three types of inventories and how is each type facilitated?
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How
are short answer activities facilitated?
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What
are techniques some to select and facilitate games and simulations?
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Chapter
7: How to facilitate case studies
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What
is a case study?
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What
are the five types of case studies?
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What
are the benefits of using case studies?
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How
are case studies facilitated?
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Chapter
8: Facilitate role playing for success
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What
is the purpose of a role play? |
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How
can the five steps of adult learning be used to ensure a successful
empathy role play? |
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How
can the five steps of adult learning be used to ensure a successful
skill practice role play? |
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What
are variations on conducting role plays? |
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How
can problems in facilitating role plays be avoided? |
Chapter
9: How to conduct effective and safe demonstrations
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What
is a demonstration? |
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What
are four types of demonstrations? |
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What
can be done to reduce risks when conducting demonstrations? |
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How
are the five steps of adult learning used to facilitate learning
through demonstrations? |
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What
are some tips for successful software demonstrations? |
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What
are some characteristics of effective skill practice checklists? |
Chapter
10: Conduct, administer, and facilitate tests
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How
are tests selected appropriately? |
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How
are tests administered fairly? |
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How
can tests be used as a developmental experience for learners? |
Chapter
11: Audiovisual support
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What
are appropriate ways to support training through audiovisuals?
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What
are the advantages and disadvantages when using different types of
audiovisuals?
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What
are some suggestions for using visual images well?
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What
are appropriate colors for visuals to support training objectives?
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Chapter
12: Online facilitation
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How
is facilitation in a virtual classroom different from facilitation in
the physical classroom?
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What
skills are needed to facilitate online learning?
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How
does an online facilitator orient the learner to the technology used
in the virtual classroom?
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How
can a facilitator compensate for lack of face-to-face contact in the
virtual classroom?
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What
are some ways to facilitate a threaded discussion?
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What
are some tools to promote interaction during online learning?
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What
type of support does an online facilitator need to be successful?
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What
are some pitfalls in online learning and how are they overcome?
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What
factors help a facilitator decide to stay the course with a prepared
script or lesson plan or take a training program in a different
direction?
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Chapter
13: Handle problem learners effectively
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Why
is it important to distinguish the cause of a problem learner’s
behavior as originating from training or a non-training issue?
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Why
is it appropriate to ignore minor problem learner behaviors?
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What
are some prevention strategies to avoid problem behaviors?
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What
are some personal strategies to deal with problem learners?
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How
can interactive training methods neutralize problem learner behavior?
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What
are some appropriate disciplinary strategies to correct problem
learner behavior? |
Chapter
14: What trainers need to do outside the classroom
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What
skills are essential build a partnership with the managers and
supervisors of learners? |
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When
and how should a trainer recommend changes in course design? |
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What
are the typical administrative tasks performed by trainers? |
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What
does a trainer need to do to prepare for instruction? |
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What
are typical follow-up tasks to perform after training? |
Resources:
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Glossary |
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Bibliography |
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Index |
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About
the Author |
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How
to Use the CD-ROM |
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Pfeiffer
Publications Guide |
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