Jean Barbazette

Founder of The Training Clinic & Certified Master Facilitator

Jean has been in training and development for 40+ years. Former employers include Blue Cross of Southern California and the City of Long Beach. Jean has a BA in Social Science from Notre Dame de Namur University and an MA in Education from Stanford University. She has taught at the University of California at Los Angeles (UCLA) and Coastline Community College. Well known clients include:

  • Chevron
  • First Interstate Bank
  • UNOCAL
  • UCLA Medical Center
  • Sav-On Drugs, Inc.
  • Department of Justice
  • Nestle
  • U.S. Navy
  • IRS
  • Homeland Security
  • Smith Tool
  • South Coast AQMD
  • S. C. Gas Co.
  • AAA Club of S.C.
  • American Express
  • Singapore Airlines
  • Toyota Motor Sales
  • Nestle Food Company
  • FEMA
  • Ameritech
  • Hilton Hotels Corp.
  • Bechtel International
  • Baxter Healthcare
  • The Nature Conservancy
  • Matsushita Electronic
  • John Hancock Insurance

Jean has presented at many national and international training conferences such as:

  • Association for Talent Development (ATD), ( formerly ASTD) 1983, 1985, 1986, 1991, 1993-1999, 2001-2013, 2015
  • ASTD TechKnowledge 2004, 2005, 2006, 2007
  • ASTD “Training Ain’t Telling Conference” 2004
  • International Federation of Training & Development Organizations (IFTDO) 1982, 1999
  • International Society for Performance and Instruction (ISPI) 1987, 1991, 1999, 2001 (Highest rated concurrent session of the conference)
  • Total Trainer Institutes, Lakewood Conferences 1994
  • Organizational Development Network, 1982
  • International Association of Personnel Women
  • Society of Insurance Trainers and Educators (SITE) 1988, 1990, 1994
  • Professionals in Human Resources Association (PIHRA)
  • National Association of Hospital Admitting Managers (NAHAM)
  • HRD Asia, Singapore, 1992
  • Indonesian Association for Training & Development, Jakarta, 1993
  • Singapore Institute of Management, 1995, 1996, 1997, 1998
  • Trainers-Meet-Trainers, Kuala Lumpur, Keynote address, 1997
  • VNU Learning Conferences: Training Magazine's Training Conference, each year 1998-2014
  • VNU Learning Conferences: Training Director's Forum, 2000-2007
  • VNU Learning Conference: Training 2002 Asia, Singapore
  • Microsoft Technology Week, 2000 (Highest rated concurrent conference session)
  • Microsoft Next Generation Conference, Seattle, 2001
  • Microsoft “Facilitation Skills for e-Trainers” 2002
  • Training Magazine, Managing the Training Function, Shanghai 2013

Several of her articles have appeared in national publications. She is the author of these published works:

  • The New Employee Orientation CD-ROM and Organizer
  • Three training packages: Customer Service: Back to the Basics, Telephone Techniques, and Dealing with Difficult Customers.
  • Her BEST-SELLING book, "Successful New Employee Orientation" was published by Pfeiffer & Associates in 1994. Her book was nominated by Human Resource Executive Magazine as the product/book of the year for 1994. The Society for Human Resource Management (SHRM) gave the book an "Honorable Mention" in its 1994 competition for book of the year. A second edition was released in June, 2001. Jean was cited as an authority on orientation on the front page of the Wall Street Journal on October 13, 1998 . This article was later reprinted in the San Francisco Chronicle. A third edition was released in 2007.
  • Jean contributed a chapter on new employee orientation to the Intervention Resource Guide: 50 Performance Improvement Tools, Jossey-Bass Publishers, 1999
  • Jean is the author of The Trainer’s Support Handbook, McGraw-Hill, 2001
  • Jean contributed inventory exercises in the McGraw-Hill Training and Performance Sourcebooks in 1999, 2000 and 2001, 2002, and the Pfeiffer Annuals in 1993, 2004, 2005.
  • Jean contributed a chapter for 90 World-Class Activities by 90 World-Class Trainers, Pfeiffer 2007.
  • Jean contributed a chapter on “Self-Directed New Employee Orientation” in What Smart Trainers Know, published by Jossey Bass in 2001.
  • Jean contributed a chapter to the ASTD Training & Development Sourcebook, 2002 on research for New Employee Orientation and a Sales Inventory in the 2003 edition.
  • Jean’s book, Instant Case Studies, on how to write, customize and use case studies in training was published by Jossey-Bass/Pfeiffer in 2003.
  • The Trainer’s Journey to Competence: Tools, Assessments, and Models, was published by Pfeiffer in 2005. Additional books in the series published in 2006 include: Training Needs Assessment and The Art of Great Training Delivery.
  • Jean’s book entitled, Managing the Training Function for Bottom-Line Results, was published by Pfeiffer in November, 2007.
  • She contributed chapters to the ASTD handbook in 2008 and 2014
  • Jean’s latest book entitled, How to Write Terrific Training Materials, was published by Pfeiffer in 2013.

Jean has received the following awards:

  • The "Outstanding Contribution" annual award from the Los Angeles Chapter of ASTD in 1979 for her work in "Position Referral."
  • Precious Life Shelter nominated Jean as 1996 Catholic Woman of the Year for Orange County. Jean is on the Board of Directors and volunteers at the Precious Life Shelter in Los Alamitos. PLS serves homeless pregnant women. She received an award for her dedication and commitment to the shelter since 1994
  • Jean received three awards from Orange County Chapter of ASTD: The President’s Award in 1998 for twenty years of continuous and outstanding service to the chapter and The Distinguished Service Award in 1999, Award of Merit in 2003.
  • Jean was featured in ASTD's T&D Magazine "Long View" column in June 2010.
  • She served on ASTD's Editorial Advisory Board 2010-2012.

Jean is also involved in community service:

  • Jean served as President of the Women's Guild of St. Anne's Parish, Seal Beach.
  • Jean served as an Awards Judge 2006-2010, 2012-2014 for ASTD's Workplace Learning and Performance Awards.
  • Jean has served on the Board of Directors for the Navy Golf Course Women's Golf Club since 2008.

Jean is qualified to use the Myers-Briggs Type Indicator.

Jean's Personal Mission Statement:
I model and use learning by doing, not just by listening. All of our workshops require a high level of participation by the learner. Learners work on the organization's real issues and develop action plans and materials to use on the job the very next day.

The course content I design is, above all, realistic and practical. Although each workshop is based on solid adult learning theory and enough theory is discussed to provide participants with a foundation, these are not "theoretical" or "academic" programs.

Jean is an avid golfer and has visited more than 60 countries in her travels.

Background Information:
Education:
BA, Notre Dame de Namur University, Social Science
Masters in Education, Stanford University
Taught at UCLA and Coastline Community College

Books Authored:
7 Train-the-Trainer books published by Pfeiffer & Co.
Best selling book "Successful New Employee Orientation" by Pfeiffer & Co.
Numerous articles and chapters for ASTD, Pfeiffer annuals, McGraw-Hill and Jossey-Bass books

Conference Presentations:
Training Magazine (VNU) Learning Conferences nearly annually
ATD, nearly annually
ATD TechKnowledge, nearly annually
Int'l Federation of Training & Development (IFTDO)
Indonesian Association for Training & Development, Jakarta
Int'l Society for Performance and Instruction
HRD Asia, Singapore, HRD Amsterdam
Society of Insurance Trainers (SITE)

Affiliations – Past or Current:
ATD, PIHRA, NAHAM, SITE, IAPW, ISPI

Years of Experience:
40+ years

Training Clinic Master Instructor since:
Founder -- 1977